Refund policy

Each purchase is for a personalized digital report generated for the confirmed parcel, the plan, and the optional context you submit. Looking up the parcel is free. Generation normally starts shortly after successful payment.

At checkout, where required, you are asked to accept the Terms and Disclaimer and acknowledge that generation of the digital report can begin immediately.

If you are a consumer in the EU or EEA, you may have a statutory 14-day withdrawal right for some online purchases. For digital content or digital services, that right may be lost once performance begins if you gave express consent to immediate performance and acknowledged that this may affect your withdrawal right.

Because reports are personalized and generation starts quickly after checkout, refunds are not normally available after a report has been successfully generated and made available, unless required by law or stated below.

If generation fails because of a service-side error, if you are charged twice for the same intended check, or if you cannot access a successfully paid report because of an issue on our side, contact us. We may provide a retry, replacement access, or refund depending on the issue.

We generally do not refund because public data shows a signal you did not expect, because no match was found in the tested data, because you confirmed the wrong parcel, because you changed your mind after delivery, or because a professional later reaches a different conclusion.

Email [email protected] with your checkout email, report or check reference, payment date, and a short description of the issue. We aim to respond within 5 business days.

Approved refunds are returned through the original payment method where possible. Bank or card processing times are controlled by the payment provider and your bank.